Privacy Policy

Last Updated: March 2025

1. Data Controller

Graham Miranda UG (haftungsbeschränkt)
Hasselfelder Str. 23
38889 Blankenburg (Harz), Germany

Phone: +49 156-7839-7267
Email: graham@grahammiranda.com

2. Data We Collect

We collect various types of information in connection with the services we provide:

Personal Data: Name, email address, phone number, company name, and other contact information you provide when filling out forms or contacting us.
Technical Data: IP address, browser type, operating system, device information, and usage data when you visit our website.
Communication Data: Records of correspondence when you contact us via email, phone, or contact forms.
Service Data: Information related to the IT services we provide to you, which may include system configurations, network information, and other data necessary for service delivery.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and maintain our IT services to you
To respond to your inquiries and communicate with you
To send you service-related information and updates
To improve our website and services
To comply with legal obligations
To protect our rights and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations to you
Legitimate Interests: Processing for our legitimate business interests, such as improving our services
Consent: Where you have given us explicit consent to process your data
Legal Obligation: Processing required to comply with applicable laws

5. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

Service providers who assist us in operating our business (e.g., cloud hosting providers)
Professional advisors such as lawyers and accountants
Law enforcement or regulatory authorities when required by law

When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain contact and communication data for 3 years after our last interaction.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data (under certain conditions)
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at graham@grahammiranda.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices regarding tracking, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Graham Miranda UG (haftungsbeschränkt)
Hasselfelder Str. 23
38889 Blankenburg (Harz), Germany

Email: graham@grahammiranda.com
Phone: +49 156-7839-7267

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